Internal Operations

Adverse Action Notices-Help Consumers and Help Your Bank


Description
When a consumer gets an adverse action notice, it can be embarrassing and confusing and may cause consumers to walk away from a financial institution. Actually, adverse action notices are intended to help consumers. If you know why, you can often help the consumer understand what it means and use it to build a relationship. This webinar will cover adverse action notices governed by the FCRA and the Equal Credit Opportunity Act (ECOA) and its implementing regulation, Regulation B. We will also cover the laws and rules that govern these notices.

What we will cover:
• What adverse action is and why notice is provided
• When notice must be provided
• Differences between employee and consumer
• Contents for the notice
• Special rules

Who should attend:
Compliance, loan operations, loan officers

Air Date: March 24, 2022 at 2:00pm EST

Course Hours: 1.25 CRCM Instructor Name: Trey Anderson

Content
  • Adverse Action Notices-Help Consumers and Help Your Bank
  • Adverse Action Notices-Help Consumers and Help Your Bank
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year