Course
induction (dc1)
induction (dc1)
A Sample Induction Course
2020 UDAAP - Are all your bases covered?
Customer Related Operations
2020 UDAAP - Are all your bases covered?
UDAAP has been here for years under the care of the Consumer Financial Protection Bureau. During the previous administration it was a top priority for the Bureau and UDAAPs could be found almost everywhere they looked, along with massive fines....
2021 Debt Collection Changes
Lending
2021 Debt Collection Changes
In this session we will cover the new debt collection rules that update the Fair Debt Collection Practices Act, which outlines how a debt collector must behave when attempting to collect a debt from a consumer. The FDCPA is over forty years old...
A Look at Finance Charges, APR & Amount Financed: A Refresher
Lending
A Look at Finance Charges, APR & Amount Financed: A Refresher
The Truth In Lending Act (TILA) is a federal law that was enacted in 1968 to protect consumers and instruct lenders on what information must be disclosed. Since 1968 the industry has grappled with understanding what is or isn’t a finance...
A Refresher on Debt Collection under the FDCPA
Customer Related Operations
A Refresher on Debt Collection under the FDCPA
According to the CFPB, debt collection is a $13.7 billion industry affecting 70 million consumers. Whether you are a first-party debt collector, a third-party debt collector or a debt buyer, you need to stay abreast of recent events and trends....
Adverse Action Notices-Help Consumers and Help Your Bank
Internal Operations
Adverse Action Notices-Help Consumers and Help Your Bank
When a consumer gets an adverse action notice, it can be embarrassing and confusing and may cause consumers to walk away from a financial institution. Actually, adverse action notices are intended to help consumers. If you know why, you can often...
Advertising Deposit and Non-Deposit Products
Deposits
Advertising Deposit and Non-Deposit Products
Today more than ever financial institutions are competing for consumers in an environment where rates are not what they used to be. Regardless of the product, checking accounts, savings accounts or CDs, there are rules and limits to what a...
Advertising Lending Products: Do’s and Don’ts
Lending
Advertising Lending Products: Do’s and Don’ts
Today more than ever financial institutions are competing for consumers who want loan products. Whether the lending is loan for a car, home or credit card there are rules and limits to what a financial institution can and must include in an...
Appraisal Compliance Update 2022
Lending
Appraisal Compliance Update 2022
Although appraisals are not strictly required by regulation, In this session we will discuss the recent FinCEN Advisory FIN 2022-A002 and the ongoing concern of Elder Financial Exploitation (EFE) financial institutions must manage, with the...
Appraisals and Valuations
Lending
Appraisals and Valuations
Accurate valuation of collateral has always been an important part of any successful lending endeavor. And it should come as no surprise that the accuracy and integrity of your appraisal and evaluation process has become a focal point of...

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